Toronto, ON M5T 3A1 Return or Exchange a Pickup Order U of T Bookstore, Koffler Student Services Bldg. Original receipt is required for all returns/exchanges. Please refer to our International Shipping Policy. International customers are responsible for paying any customs or import fees DHL will contact customers for payment. Customers will receive a UPS / DHL tracking number via email when the online order is processed.
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All packages require a signature upon delivery UPS / DHL may hold packages at the closest station if customers are unavailable to sign for delivery. The U of T Bookstore is NOT responsible for any return custom charges applicableĬanada and US orders ship via UPS, international orders via DHL.All international packages must be marked as 'RETURNED GOODS', to avoid any customs charges.We cannot take responsibility for items damaged or lost in the return transit.Please make sure all returned items are sent with a trackable and insured service.All returns are subject to inspection and must include the original tags, unopened in their original selling condition.The customer is responsible for any return shipping charges.All flash sale and clearance items are final sale.All Refunds will be issued in the original form of payment.
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Original receipt is required for all returns & exchanges.Refunds or exchanges of textbooks & course materials can be made within 14 days of original date of purchase.Refunds or exchanges of general merchandise can be made within 30 days of original date of purchase.Refunds or exchanges will not be granted without prior approval for returns. Please email with the words 'Return Request' in the subject line to request approval for returns or exchanges. Ontario Institute - Studies in Education.Toronto Public Library Featured Collection.